FAQS

Frequently Asked Service Call Questions

Can pricing be customized for my organization?

Yes. Pricing can be structured around geography, service volume, fixed-fee, or time-and-materials, whichever model fits how your organization budgets and operates.

What technology does Total Tech use to manage service calls?

Total Tech dispatches technicians with GPS routing and mobile work orders, so every visit is documented.

Will I know when my technician is on the way?

Yes. Dispatch gives you an estimated arrival window when the call is scheduled and updates you if it changes.

How does Total Tech prioritize safety on service calls?

Safety comes first on every call. Technicians carry the right tools and PPE, complete regular safety training, and follow set protocols both on the road and on site.

How do you protect my team and guests during service?

Technicians follow your site’s specific safety rules, secure the work area while repairs are in progress, and communicate clearly about anything that could temporarily affect your operation.

How is pricing determined for a service call?

Service call pricing is based on labor time, travel, parts, and any trade-specific fees, such as a Freon reclaim fee where applicable.

Does Total Tech provide quotes?

For larger repairs and projects, yes. Total Tech provides an estimate for approval before work begins.

What forms of payment does Total Tech accept?

Accepted payment depends on your market and account type, but typically includes purchase orders, corporate billing, and credit card payment.

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