Yes. Total Tech supports regional and national chain locations across suburban Philadelphia and the Lehigh Valley, and Tech24 can coordinate service at your sites outside our area.
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FAQS
How We Support You
Does Total Tech support national and regional accounts?
Is there a single point of contact for multi-location customers?
Yes. Multi-location and national accounts get a dedicated account management and customer service team, not a rotating call queue, to coordinate service, reporting, and program updates.
What reporting is available for multi-site customers?
Multi-site customers can get consolidated reporting on work order history, spend by location, equipment trends, and planned maintenance completion rates, so asset and cost decisions can be made across the whole portfolio rather than location by location.
What technology does Total Tech use to manage service calls?
Total Tech dispatches technicians with GPS routing and mobile work orders, so every visit is documented.
Will I know when my technician is on the way?
Yes. Dispatch gives you an estimated arrival window when the call is scheduled and updates you if it changes.